Collaborative Triage Calls
What Was Your Experience?
We would like to gather feedback through a brief telephone interview about your thoughts regarding the ‘Collaborative Triage Call’ project you were involved in. This would have been a telephone call from a clinician (physiotherapist or osteopath), during November/ December 2021.
We would greatly appreciate your help with understanding whether this is something we should continue, change in some way or not do at all.
If you agree, one of the Patient Partners, who are patients that work within the Sussex Musculoskeletal Partnership (SMSKP) to assist with understanding the patient viewpoint, could call you to ask you a few questions.
The questions should take no longer than 15 minutes.
Your responses will remain confidential. Your answers will be used as feedback on this project to help improve the service.
The slots available are:
6th April – 10am-12pm and 2pm-4pm
8th April- 10am-12pm and 2pm-4pm
Please reply YES to the text to book. One of our admin team will call you to book you in.
To help you prepare for this call (should you wish to, not essential) the questions you will be asked are below:
Note: first, you will be asked to confirm your date of birth and postcode. This is to ensure that we are speaking to the right person before we discuss any personal or medical details.
- Did you feel the clinician (physiotherapist or osteopath) fully understood your condition?
(Scale of 1-5 where 1 = felt the clinician understood and 5 = did not feel the clinician understood)
- How involved did you feel in deciding what happened to you next?
(Scale of 1-5 where 1 = felt completely involved and 5 = did not feel involved)
- Were you offered any information or resources about what was discussed during the call?
Yes / no
3a. If yes, were the resources/information helpful?
- Have you changed how you cope with your condition following the call?
Yes / No
- How would you describe your health since receiving advice from the Call?
(Scale of 1-5 where 1 = health has improved and 5 = health is worse) Are there any specific aspects of the call which were most useful?
- Do you have any feedback or suggestions that we haven’t covered?
Should you have any further queries please call 07483416246 between the hours of 12-4pm Monday to Thursday. Callers outside of these times can leave a voicemail and your call will be returned within the operating hours stated.